Our office receives inquiry after inquiry with a 10 x 10’s availability & pricing.  The first thing that we do is try to get an idea as to what is being stored.  We listen carefully and then we automatically direct them to an 8 x 10, a 7 x 10 or even a 6 x 10 in size.  We then proceed to explain that our units are a minimum of 9 feet from floor-to-ceiling and they could stack their personal or business items quite high.  Some of them even sound surprised that we give them several different sizes and options, and direct them to a smaller unit than they originally anticipated.  And, if for some reason any of these sizes are too small to accommodate them, then we revert back to a 10 x 10.  But, more often than not, we have found that something smaller than a 10 x 10 is what is needed; and they have a lowered price, too!

In the self-storage business, we believe it is important to give the customer options because we practice integrity by telling the truth, we want to keep our customers happy and because customer service is our business anyway.

Q:  Should you store your stuff and pay money for the use of self-storage, or should you save your money and watch that extra stuff pile up in your front room, that bedroom corner or your garage?

A:  Since we are doing our best to keep prices as low as possible, we pride ourselves on having a heavy-duty surveillance system and we go that extra mile for each customer, storing with Bolsa Chica Self Storage just might be your answer! 

Other amenities include:  complimentary carts & dollies for easy loading and unloading, we have handicapped units, each unit contains a fire sprinkler, we have elevators, lights throughout the facility that detect motion, all aisles are clean & wide and the hallways are well-lit.  You will also have your own personal entry code to allow you in & out of the facility.

So, go ahead and store your stuff with us.  You deserve a break from your stuff and your house will be your home!

So, if you are out and about doing some Christmas shopping, running errands, or just passing through the main drag of Bolsa Chica Road/Valley View Street, why not stop by our office?  Here are some things that Bolsa Chica Self Storage will be offering during the busiest time of year.

1.  Our office will be completed decorated for Yule Tide spirit.

2.  Our Christmas music will be that of Frank Sinatra, Burl Ives, Eartha Kitt, Elvis Presley, The Beatles, The Chipmunks, just to name a few.

3.  Customers can enjoy warm apple cider with yummy butter cookies.

4.  You will find decadent chocolate, peppermint and other small treats in our candy bowls.

5.  You can drop-off your unwrapped gifts for “Toys for Tots” in our office at Bolsa Chica Self Storage.  One gift can make a huge difference in   the eyes of a child!

6   We will continue to provide our service with a friendly smile. 

It never occurred to me that some people use self-storage to store holiday decorations, but many of them actually do!   And, I just know that as soon as Halloween and Thanksgiving are over, these decorations will go back to storage, and, just like that, out comes their Christmas decorations.

On one of my rounds, I conversed with a customer who has sky-high boxes of Halloween decorations and costumes.  She told me that she has a Halloween bash every year and was looking forward to this year’s major extravaganza.

I am beginning to understand that our customers are quite creative when it comes to using their storage; and, that self-storage goes beyond a job transfer or a family relocation.

We feel it is important for Bolsa Chica Self Storage to support Susan G. Komen as much as we can!  The foundation provides educational outreach, screening and treatment programs for underserved women in our community as well as groundbreaking breast cancer research around the world.

You can also visit www.shopkomen.com .  The site has some very nice items such as shirts, sweatshirts, key chains, baseball caps, etc.  You can get an jump start on your Christmas shopping!  You can also make a direct donation.

All of us can be a part of such a wonderful and deserving cause.

In 2009, tennis legend Pete Sampras found out the hard way that it does matter who you do business with and self-storage is no exception.  Sampras rented storage from a facility in Los Angeles and was burglarized.  Sadly, many of his valuable tournament trophies were ripped off.  Like others, Sampras believed that his cherished items were safe and secure.

We’ve checked out other storage facilities (part of the job) and many of them fail the grade when it comes to surveillance.  We take surveillance very seriously and want everyone to know that we care about them (we go out of our way) and their stuff (by having a sophisticated surveillance system).

You may ask just what comprises a sophisticated surveillance system at Bolsa Chica Self Storage?  And, we say, “a state-of-the-art security system that includes:  155 cameras; all units that are individually alarmed with computerized gate access and private entry codes.”

We believe that having a sophisticated surveillance system is just one of the many things that sets us apart from the rest in the self-storage industry.

If it was a good experience, a customer may ‘refer a friend’.  However, if it was a horrible experience, not only will the customer tell a friend about the negative experience, he may actually blog about it, and will surely never come back to that particular self-storage facility.

When a customer steps into our office or makes that call to us, we make sure that we go out of our way because they are important to us!  With that said, we work at establishing a positive connection with every single customer. 

Not only will customers ‘refer a friend’ and come back when they need to, but they just might give us favorable feedback on the internet. 

With so much going on during the transition, we tell every customer just who we are…we actually make formal introductions; and what we are about…self-storage with customer service as our highest priority!  We go over our Move-In Specials; our long-term discount programs; we mention the 155 cameras on the premises; that we carry boxes & moving supplies with 15 percent off once they are moved in.  We also tell them that a certain portion of set-up fees help the Orange County Affiliate Susan G. Komen for the Cure.  Finally, we offer bottled water. 

There is so much to cover, but we want all of our customers to feel comfortable with us, and to have peace of mind while storing their stuff at Bolsa Chica Self Storage.